All international orders will be shipped in 1-4 business days (operating days: Monday to Friday) via DHL Global Mail Asia.
Direct service will provide you a tracking number to track the delivery status and the recipient is required to sign upon delivery (except Canada, Canada post cease tracking for packages sent via this courier).
When the package arrives at the destination country, it will be handled by local postal service. For example, package sending to US will be handled by USPS.
We sell our products at other sites as well. So if we are out of stock, you will be offered to replace with other same value item or refund.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Estimated transit time (could be delayed due to unforeseen circumstances) : Germany, France, United Kingdom: 1-2 weeks United States, Australia, Spain: 2-3 weeks
We accept payment via Etsy Payment and PayPal. Don't have a PayPal account? Don't worry. PayPal accepts Credit cards even if you don't have the PayPal account. Visa Debit Card and Debit Mastercards are both acceptable by PayPal.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 45 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Items that are damaged or defective can be returned within 45 days from the date of receipt for exchange if it comes with its original purchase receipt and packaging. Please contact us before return.
Please take note that recipient need to sign upon delivery. In case the first delivery attempt, the recipient need to arrange redelivery or claim the package at the post office based on the delivery note left at the doorstep. If the package is unclaimed for 2 weeks, it will returned to us. We shall refund for item cost (excluding shipping fee) to you.