For all non-custom orders, we ship USPS within 3-5 business days of purchase. Let us know if you need expedited shipping, or would like to use a different service. Shipping costs may differ under these circumstances, otherwise, all shipping prices listed will be charged (all prices USPS tracking number).
We request that all cancellations be submitted within 24 hours of placing the order. Any cancellations not made within 24 hours are subject to a 10% restocking fee. Please note that it is possible for an order to ship within 24 hours. Once shipped, the order cannot be cancelled.
Returns & exchanges
Returns and exchanges are accepted minus shipping fees. Please report any damaged items within 5 days and save the packaging for insurance purposes. Incorrectly shipped merchandise must be reported and postmarked within 5 days of receipt. All merchandise must be shipped with a tracking number, and must be returned unopened and hin its original packaging with a copy of the original packing slip or invoice.
Unless you are in our wholesale program, merchandise is not for resale. Sets may not be broken up and sold individually. We retain the right to refuse service to anyone we believe is abusing this policy.
It is our policy to respond to messages within 1-2 business days. Please inquire about production and turnaround timelines (usually 2-3 weeks after design approval).