Most items will be shipped Priority Mail through USPS. We ensure that all of our products that we send out are packaged well to withstand shipping. Bubble wrap & tissue are used as well in necessary cases; however, there are occasions when things break or are damaged due to the carrier handling the package incorrectly. This is beyond our control and understand it is beyond your control as well but we cannot be responsible for this.
Current shipping time is 5-7 business days. For orders needed sooner than that please contact me BEFORE ordering with the date needed so that I can let you know if I can fulfill your order by then. Additional charges will apply for rush orders! Again, we CANNOT BE RESPONSIBLE for items that are lost in the mail or have not arrived by a certain day once the item has been shipped. Note: Once the item has been shipped I can only provide you with the estimated delivery times I am given by the Post Office.
Payment must be paid IN FULL BEFORE work begins.
We do accept PayPal and credit cards. If you pay with an e-check through your PayPal account, we can not process your order until your payment clears and that process can take a few days so please note that the shipping time will be longer in that case. Orders will begin when all information for you order is received.
We will allow 48 hours for you to request to cancel your order unless we have already started working on your custom order. If you request to cancel your order after 48 hours, there will be a restocking and processing fee for cancelling your order.
Returns & exchanges
**Please note BEFORE making a purchase that ALL SALES ARE FINAL! Because all of our items are custom made we do not offer refunds or exchanges unless there was a mistake on OUR part or are unable to fulfill your purchase!**
Please make sure when you place an order that you provide us with the CORRECT information to avoid any confusion. Note, when personalization is given we can only go by what we are provided with. We have no way of knowing if something is spelled incorrectly and will not be able to issue a refund based off of that error.
If you receive an item and there is a mistake on our end we will be happy to replace your item at no charge. We work diligently to offer the best customer service to our customers that we can.
All items are made with high quality vinyl and is made to last at least 6 years. Please note, heavy wear can shorten the length of the vinyl. We recommend HAND WASHING ALL ITEMS to lengthen the life of the product.