Orders are shipped within 3-5 BUSINESS DAYS from the day the order is placed. We will do our best to get them in the mail the day after the order is placed.
Please check to make sure your SHIPPING ADDRESS is correct. Dots and Dash Co. is not responsible for any delays or additional shipping costs if the address is incorrect.
US orders are shipped first class via USPS. USPS has an estimated delivery time of 3-8 BUSINESS DAYS which does not include weekends or holidays. All domestic orders come with tracking which updates within 24-48 hours of shipment. The estimated delivery date on your tracking is determined by USPS and is not a guaranteed date. The tracking can be slow to update online at times, so please be patient. Please note that once the an item is marked 'shipped' the package is out of our control in USPS hands. For any questions regarding tracking, you can contact your local post office and they will be able to further assist you.
International orders are shipped first class via USPS. USPS has an estimated delivery time of 7-10 BUSINESS DAYS, which does not include weekend or holidays. Tracking will not be available for international orders until it has been received by your country’s customs department. Please note that the buyer is responsible for any customs fees, duties, tariffs, taxes, additional postage or other charges that may be assessed upon entry to your country by customs. For any questions regarding tracking, you can contact your local post office and they will be able to further assist you.
For questions regarding rates, please visit the USPS website.
Dots and Dash Co. accepts all Etsy payments, including: PayPal*, Credit Cards and Etsy Gift Cards.
All orders can be cancelled within 24 hours of placing the order. We cannot cancel or refund your order after 24 hours.
Coupon Codes Please note that only one coupon code is allowed per order. By policy, Etsy allows one coupon code per order. Coupon codes can only be applied to new orders, not orders that have already been placed.
Orders will be mailed as soon as the payment has been cleared.
Please do not hesitate to contact our shop if you are having payment issues.
*You do not need a PayPal account to pay for your items through PayPal: You can choose the PayPal Option during checkout then submit your order by clicking the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Returns & exchanges
All items are made-to-order and therefore no refunds or exchanges are available. We hope that you are happy with your purchase, but in the event that you are not 100% satisfied, please contact us so we may help you resolve any issues. These situations are treated on a case-by-case basis.
Please send me an etsy convo for inquiries.