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I currently accept Pay Pal and Etsy payments.
Returns & exchanges
If you receive an item and it does not meet your expectations contact me through Etsy or at email@example.com within 7 days to tell me why you are not satisfied.
If you would like a replacement you can check my Etsy store for something of equal or lesser value. I can also send images of similar items to choose from that I haven't listed yet. If you do not like anything that I have in stock I can make a new but similar item. Allow up to two months for the new item to be created.
If you would like a refund you must ship the item back to me in the original packaging within 2 weeks from purchase date. I will refund the purchase price after receiving the item. No shipping costs will be refunded.
If the item is damaged when you receive it please contact me as soon as possible so I can contact the Postal Service and get things straightened out.
Each item is made one at a time by hand. This means that you will see marks from the process and unique details on every pot. These are the details that make a handmade item special. Due to this you may discover bumps, spots, fingerprints, tool marks, or surfaces that are not completely consistent. This is to be expected. I check each item to make sure that these features do not diminish the functional quality of the pot. If you receive a pot and feel that there is something that makes it less than enjoyable to use please don't hesitate to contact me. Refer to the Refund Policy for specific actions to be taken.
I do custom work including logo mugs, ceramic decal imagery and custom shapes and sizes. I make custom work as close to your specifications as possible so be as precise as you can when ordering. Allow two months for custom work to be completed.