Shipping: All items will be processed via USPS. All shipping costs include handling charges, packing materials, and postage.
Some listing have the opportunity to upgrade handling time and shipping time. Handling time meaning the time it take Redraspberryyy to ship your package. Shipping time meaning many items that Redraspberryy ships will arrive to your home in 2-5 days (Not including processing time) you can upgrade some items to ship priority mail 1-3 days with additional cost.(Not all items have this upgrade available)
Combined shipping is always welcomed. All of Redrasberryyys listings have a cheaper shipping rate if you purchase more than one item from the shop. For any questions or concerns please contact Redraspberryyy.
All items will be shipped to the address that is provided upon purchase. Please take the time to verify your address is accurate so it gets to you without any concerns. Redraspberryyy will not assume any responsibility if you provide the wrong address. If your package is returned to sender for any reason it will be the buyers responsibility to pay for postage again.
All items that are LOST during shipment will be address immediately and we will work together to address this issue. HOWEVER, any packages that are confirmed to be delivered to the Post Office will then become a matter between Post Office and customer directly. If you have concerns that would alter the shipment process please contact me ahead of time to discuss. (If you are concerned with deliveries in your area or neighborhood, please request signature confirmation before shipment is sent. Redraspberryyy aims to please ALL of its customers, so please feel free to contact me with any questions of concerns.
I have opted NOT to ship internationally.
Please allow 2-7 days for all shipments within the USA. (This is a general guideline and is not guaranteed.)
Payment: Please make Etsy payment immediately upon purchase. All items must be paid for within 24 hours of purchase of your order will be cancelled at that time.
Returns & exchanges
Refund Policy: Items that are DAMAGED in the shipping process should be discussed with me immediately upon arrival. Proof of damage must be communicated and illustrated to properly address the situation. Redraspberryyy strives to please all of its customers and will do its best to get the situation squared away. Refunds can be made before shipping if there is any question on the orders that are not clarified or need to be resolved. Refunds will be made minus the fees I am charge through Etsy.
Additional Policies and FAQs: If you have any questions on sizing of an item, please feel free to contact me. Note, not all items have the dimensions listed, but I am always happy to provide this information upon request. If inquiries are made for an item and terms of shipping are being discussed, items will be reserved for the specific customer until resolved. Reserved for items should not be purchased unless you are that customer as they have inquired about the item. Thanks in advance.