Your purchase will be shipped within 3 working days of your payment confirmation and delivered by Australian Post. All items are sent via registered post with a tracking number. Please contact us if you want your parcel insured. Not always but if it happens, the import duties, other taxes and charges are not included in the item price or shipping cost. The buyer is responsible for providing the correct address. If you provide the wrong address and the package is sent back to us, we will refund minus the shipping cost when it arrives back to us. If you want us to resend the package shipping will be charged again. If the package doesn't find it's way back to me, the only way to have it sent again is to repurchase using the correct address. This goes for unclaimed packages as well. ATTENTION BUYERS FROM GERMANY, AND ITALY: these 2 countries in particular have very strict customs regulations and packages can take a very long time to clear customs. please be aware of this before ordering and know that I cannot refund you until 60 days (2 full months) have passed from the shipping date.
Hello and thanks for taking the time to read my policies before making your purchase. Feel free to send me a message with any questions you might have about my policies.
All payments are made in advance. I accept paypal and credit cards through etsy.
Returns & exchanges
We offer a 14 day return policy on all of our items for a 100% full refund. We are not responsible for the cost of return shipping from our customers to us. All items must be in its original condition and not damaged, or altered in any shape or form.
send me a message here on etsy with any questions or concerns.