We generally ship via USPS parcel select. However, you may also discuss expedited shipping with us prior to placing your order. Please keep in mind that each order is personalized and the time necessary to create the order is not impacted by the selected shipping method. Please see the product description page for estimated processing time.
Please note that packages are sent to the address you entered at the time of the order. Bean Bear Creations is not responsible for packages not delivered due to incorrect address entry.
Bean Bear Creations values its customers and respects their privacy. We only collect customer information in order to process and ship your order.
Personal information you provide to us while checking out (ie: name, address, telephone number, email address, and credit card information) is kept confidential and secure, and will never be sold, exchanged, or otherwise distributed. All payments are made via Etsy.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Due to the nature of these products, refunds will not be issued unless we have made an error on our part (i.e. misspelling a name, damaged items during shipping, etc.).
Full payment is required to begin work on your order. Please carefully read the description of each product for details. After you place your order, we may contact you as a way to ensure that you will be satisfied with your creation(s). By purchasing items from Bean Bear Creations, you are agreeing to allow us to display your item on our website.