This listing is for one piece of Tumbled Black Tourmaline.
Tourmaline is the perfect stone for shifting negative energies, including electromagnetic energies. Keep a piece next to your computer to deflect those energies for you.
This is also a protection stone, great for use during ritual work.
*crystal healing should be used to complement existing health and medical treatment, not as a subsitute. *
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Shipping & policies
International customers are responsible for any duty taxes, fees or custom charges if applicable.
We aim to get your order to you ASAP and we ship worldwide from Melbourne using Australia post. We can post items every day except Sunday.
As we keep our shipping prices as low as possible, we're unable to negotiate new shipping prices for items, but we will give you a combined shipping price for multiple items.
***PLEASE NOTE - In some countries, customs agencies place strict policies on items made from wood. If you're ordering from outside Australia, please check your local customs and border protection information before ordering our wooden items.
Depending on the policies your country has, some items can be classed as high risk and may not be allowed through.
Most of the wood used in our items has been properly kiln dried, processed and finished. It's free of bark, insects and dirt. Unprocessed wood such as those used in our wands and rune sets unfortunately cannot be shipped outside Australia and will not be listed for sale outside of Australia. Ash and Goat can not be held responsible if your item is confiscated by customs.***
- Shipping within Australia normally takes 3-5 days to arrive.
- Packages shipped to Europe normally take 2-3 weeks to arrive.
- Shipping to the USA normally takes 2-3 weeks to arrive.
- Shipping to the rest of the world takes approximately 3-4 weeks to arrive.
Please note that customs agencies and holiday periods may delay the arrival of your item.
We accept PayPal, credit card, and debit payments, cheque and money orders.
Payment must be made in full and have cleared before your item is shipped. If you are having any issues with payment please do not hesitate to contact us and we will assist you in anyway that we can.
Customers in Australia can pay with a direct bank transfer if they wish, please contact us directly if you would like to use this method.
Returns & exchanges
We value good old fashioned customer service, and we want to extend the same to you. We're buyers as well, and we don't like being disappointed with a purchase.
If you are unhappy with your order for any reason (Including custom orders) please contact us within 5 working days of receiving your package and we will do our best to resolve the problem quickly.
If you organise with us to return an item for a refund, the refund shall be given immediately after we receive the item back in the same condition as we sent it.
If you organise an exchange with us, the new item will be sent immediately after we receive the original item back in the same condition as we sent it.
If you wish to cancel an order, please contact us as quickly as possible for a full refund of purchase and shipping price.
Feel free to contact us about custom made orders and we'll do our best to put something together just for you!
While there are no extra charges purely for an item being custom made, please keep in mind there may be a wait due to the collecting of materials, the time it takes to complete the item, and the number of custom orders we've taken on. We will advise you of the time it will take when you contact us.
Please note: We might use some props from time to time in our item pictures, to give you a better idea how they'd look in a display situation. These are not included in the listing for that item. Only the object described in the listing is for sale.
Q - Are you able to provide a free sample of one of your products for me to review?
A - Ash & Goat does not provide samples in exchange for reviews. Reviews from our satisfied paying customers are what matters most to us.
Q - Would you like to get involved in a wholesale agreement with me?
A - At the moment, no. We're just a little shop, we're happy with just stocking our shop and filling orders for our customers through Ash and Goat. But we do wish you all the best in your endevours and thank you for considering us!
Q - Can I negotiate a shipping price with you?
A - As we keep our shipping prices as low as possible, we're unable to negotiate new shipping prices for items, but we will give you a combined shipping price for multiple items.
Q - Will you make me an item that has nothing to do with altar decor or esoteric items?
A - Sure! It depends on what kind of item you're after, but we'd be happy to work with you to make a spice rack, trinket box or other wooden object to suit your needs.
Q - I see you make quite a few items related to paganism and the occult, would you be willing to make me a religious item outside of that spectrum?
A - Absolutely! We will cater to any religious or spiritual path without discrimination.
Q - I would like a custom crystal elixer, would you be able to make that for me?
A - Yes! If you know what crystal you would like the elixer to be created from, just let us know, if you're not sure what would suit your needs, we can advise you on what would be best for your situation.
Q - How exactly do you make your wooden items?
A - First, I decide what I want to make, then I design it on paper. After the design is finished, I take it to my workshop and start crafting and shaping the wood. I don't own a laser cutter/engraver or a CNC router, all my work is done with electric or hand tools. With the intricate cuts and designs, I prefer to use a good old fashioned coping saw!
When the pieces are cut out and sanded, if applicable, I'll carve the wood and apply the stain, paint or oil.
After the pieces are completely dry, I'll then apply the polyurethane finish. When the pieces have dried for the final time, I'll secure them together and check that everything is the way I want it.
Sometimes I'll take photos throughout the process and upload them onto an album on facebook. With custom items, you're most welcome to request that I document the process, I love bringing the customer along for the journey!
Ashleigh & Laren