Lead time on custom work is usually 2-4 weeks (after deposit or payment has been received) plus shipping time unless otherwise agreed upon. Lead time on non custom orders are typically 1-2 weeks until shipment. Feel free to contact us with any shipping concerns.
We ask that full payment be received prior to starting any projects unless local then 50% deposit is required by check or money order. Prices for custom work will be agreed upon by client and Timber Forge Woodoworks. Deposits for custom work are non refundable unless otherwise stated. Custom work cannot commence until payment has been received.
Returns & exchanges
Since all our work is made with loving care, we've never had a return issue. We are always more than happy to adjust issues prior to the buyer wanting to return. Please allow us to deliver 100% satisfaction before taking alternative actions. We reserve the right to offer or deny refunds or returns under certain circumstances on stock items, as long as we are contacted within 20 days after product has arrived. We are unable to do any returns or refunds on custom work under most circumstances, but please contact us for any concerns.