Primary Shipping method is First Class Mail Shipping time for USPS 1st class mail is 3 to 15 business days with delivery confirmation. If you need something quicker let us know and we can give you shipping alternatives/pricing.
We apologize, but if an item shows DELIVERED insurance will not pay.
We accept Paypal and will mail only to addresses provided to us via paypal at the time of checkout. Address errors are the cause of many items lost in transit. If we make a refund due to address error, it will be minus unrecoverable fees i.e. paypal
Payment is due at the time of checkout.
New Mexico residents pay posted tax rate on product and shipping.
Returns & exchanges
Returns/exchanges are made on a case by case basis. Personalized and custom items are non-returnable. Please contact us as we are fair. Contact must be made within 15 calendar days of delivery and prior to sending any merchandise back. Depending on the circumstance we may request an e-photo(s) and/or a 20% fee in efforts to recover our unrecoverable expenses i.e. cost to ship.
Our contact information is on the packing slip you received with your order. Actual Shipping & materials = nonrefundable Buyer pays return shipping. All returned items must be in new condition. Items that have been used or damaged/unresalable are not refundable.
International buyers are responsible for paying all import duty, tax and fees, which may be collected by your country when the parcel arrives. We declare exact purchase price as the value of goods when completing customs declarations forms. We will not check the "gift" box or under value items on the customs form.
We are happy to quote design fees and turn-around time on custom orders.
Don't forget that it is illegal to pass off a pet as a service animal.
We are not a certification agency nor do we certify working service dogs.
We will not take any responsibility for the dog or handler of the dog wearing a patch or any product made by us. Please know the laws of your state/where you are handling your service animal.
Happy Rover's will be the intellectual property owner of all designs even if custom/requested, and unless otherwise mutually agreed upon between all parties, Happy Rover's exercises the right to reuse any designs - custom or otherwise - in the satisfaction of any other order.
Happy Rover's is not responsible for any injury or loss caused directly or indirectly by the use or misuse of our products.