We ship USPS either First Class Mail if ship weight is 13 Oz. or under otherwise USPS Priority Mail. We also utilize the USPS Flat Rate Boxes when weight is an issue. Example: We can get 40 - 4 Oz bars bars in a Flat Rate Box for $12.65 shipping. A great way to save money when purchasing larger quantities.
First Class mail packages are uninsured Priority Mail is insured up to 100.00
Paypal, Checks or Money Orders. Payment is due within 3 days on sale from Paypal Payment is due within 7 days .on sale from Money Orders, Checks.
Returns & exchanges
Refund on item only, must be returned unopened, unused within 30 days of receipt.
Items returned will be inspected before refund is given. Refunds are generated same or next day received.
If your package was marked(scanned) delivered by the USPS but you did not receive, the post office policies must be followed. We cannot give refund on packages marked "delivered" unless delivered to wrong location by USPS.
1. Let us know if this is the case and we will open a USPS case. This is not a claim but they will start tracking the package using the G O GPS system. This GPS tracking will tell them exact spot carrier was in when scanned in "delivered".
2. We will contact your local post office to start looking for package and let them know what happened.
3. If your package has been shipped out but not scanned delivered (MIssing). Contact us and we will open a case with the post office and with the G O tracking they can locate the package and get it moving again. We have never had a package that did not turn up. Unfortunately it will be late, but found.
If your package was damaged at the Post Office. The package will be returned to us, or if damaged in your post office, to you. 1. If we receive a damaged package back you will be notified that we are shipping out another item immediately. 2. If delivered to you, take a picture and contact us sending us photo of damaged goods. We will ship out another.
Custom Orders. We will make any soap in the fragrances we stock. We carry over 250 varieties. If you don't see, please email.