Orders that are placed before 3PM (GMT+00 time zone) will generally be dispatched within 1 working day via 2nd Class Royal Mail (UK)
Most if not all items have free UK delivery, delivery times depend on the selected delivery method.
Royal Mail advises First Class post generally takes 1-2 working days to deliver and Second Class post generally takes 2-3 working days, however, please note that Royal Mail does not officially declare a package as lost until 14 working days have passed, as such, we cannot declare packages as lost until 14 working days have passed (unless if a Special Delivery service is used)
EU orders are generally sent via Royal Mail Airmail Small Packets, this services delivery cost is highly dependant on the weight and size of the product, these orders are dispatched according to the same dispatch time as above and delivery generally takes 5-9 days, we advise customers to wait at least 14 days before contacting us regarding an delivery delay, we dispatch your order the same day and wish we could get it delivered as quickly but unfortunately we have to rely on third parties such as Royal Mail to deliver your goods.
For the rest of the world, the same terms apply (as EU), price is dependant on the item, delivery generally takes 10-16 days, although sometimes it can take much longer due to events such as customs clearance which can slow down the delivery, unfortunately we are not in control of customs and would advise customers to contact their local post office/customs to see if they have any packages pending if you find your package has not arrived, if the order has not been delivered within 20 days, please contact us and we will do our best to help you.
The Delivery team
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Like the shopping experience with us, we try to keep the returns process simple as we understand returns can be a natural part of the online shopping experience.
We are more than happy to accept returns for any reason within 60 days of receipt of the item, returned items are expected to be received in the same condition as sold, e.g. if sold as new, returned with no signs of use/sealed, the buyer bears the return postage when items are returned because of a change of mind.
Items received damaged must be reported within 72 hours of receipt of the item, we will then be happy to provide a solution, at our discretion we may refund the returns postage or apply a in-store discount for a future purchase.
We will not be held responsible for loss of parcels unless a tracked (recorded) service is used, therefore we recommend that buyers obtain an proof of postage or use an recorded service to return items to us.
The Returns Team.
Business services are available, contact us for more information.