Please make sure that your address with Etsy and/or PayPal is current and accurate as this is the address where your order will be shipped to. We are not responsible for the cost of shipping your order a second time due to an inaccurate shipping address provided at the time of your order.
Most orders will ship within 2 to 3 business days, usually sooner. We do not charge a handling fee because we strive to keep our shipping costs as low as possible. Delivery confirmation is included in our shipping prices.
FOR THE STENCILS ONLY (shipped in an envelope) Shipping to CANADA is $2.50 with Canada Post. Shipping to the USA is $3.50 with Canada Post. It does not include any customs or taxes that the buyer might be responsible for. All other International buyers, shipping is $6.50. This charge is for shipping only and does not include any customs or taxes the buyer might be responsible for.
FOR THE FRAME OMBRARTS ONLY (shipped as a package) Shipping to CANADA is $13.00 for the first frame and $2.00 for each additional frame. Shipping to the USA is $21.00 for the first frame and $2.00 for each additional frame. It does not include any customs or taxes that the buyer might be responsible for. International buyers, please contact us and we will be pleased to give you a quote for freight.
We cannot be responsible for what happens to your package after we drop it off at the post office.
Payment via Etsy Direct Checkout OR PayPal. Canadian residents will be charged PST/GST/HST relevant to your location.
Returns & exchanges
If you have any concerns please contact us as soon as possible so that we may help resolve any issues. Your satisfaction is important to us. Please contact us BEFORE leaving bad or negative feedback for us. We want happy customers and are more than happy to correct the issue with your order. Contact us at 1-888-568-9663 (USA-Canada) or 1-819-562-2327 (International)
FREQUENTLY ASKED QUESTIONS AND ANSWERS
Q: Do you offer wholesale/bulk pricing? A: Yes we do! Just send us a list of the stencils you would like ad the quantities and we will quote you a price as well as a production time
Q: Do you accept custom orders? A: Yes we do but only if you require a minimum of 24 stencils or Ombrats. Also there will be a one time artwork fee charge for the graphic design work.
Q: Do you make the stencils in different sizes. A: Yes we can. Please contact us with your requirement and we will be pleased to quote you.