We keep our items in stock for immediate shipment. We usually ship within 1 to 2 days of receipt of payment. If there is a reason why your shipment will be delayed we will let you know via convo.
All orders are sent via USPS first class mail in inside a padded envelope or USPS Flat Rate Priority Mail boxes. We ship to the address listed in your PayPal account or as provided by Etsy when using direct checkout.
Delivery confirmation through the Post Office is included on all domestic orders. When your order is shipped, we will send an email to the address as provided with your PayPal account or as provided via Etsy Direct Checkout.
♥ International Shipping: We ship first class air mail, and the International Shipping cost is an average of places to which we ship. If the actual cost is more, we'll contact you with the amount and get your "okay" before we ship.
PLEASE NOTE: We have no control over customs or duty charges from your country of residence. It is your responsibility to understand these charges prior to ordering.
Any packages returned to us marked as "Refused" or "Unclaimed" will be refunded minus our 15% restocking fee. There are no exceptions to this policy.
LOSS AND DAMAGE: We cannot be responsible for lost international shipments, unless you specifically paid to have the shipment insured. We can quote shipping insurance upon request.
A NOTE ABOUT WIRE Wire is heavy. The more you buy the heavier it is. Still, it is much more economical for you to buy as much wire as you can at one time. This cuts down on your overall shipping cost, which cuts the cost you pay for your wire.
Once you get above 12 or 13 ounces, it is better to use the Priority Mail small box or the new larger Regional Rate boxes. They have flat rates and have no weight limit if shipped within the USA.
We offer payment through Etsy Direct checkout, PayPal and personal checks.
Returns & exchanges
We want you to be delighted with your purchase. If you are unhappy for any reason, contact us and we will make it right.
We reserve the right to charge a restocking fee of 15% on all returned items. Some custom cut wire may not be returnable.
Please take a look at our feedback in our original shop, Thunder Moon Supplies to see how we treat our customers. We love our customers and treat each on as if they were our only customer.
If there is something you want that you don't see, drop us a line. Maybe we can get it for you.