***Important: I ship to the shipping address listed in PayPal only. Please make sure that your shipping address is up to date in PayPal before you pay.***
Current turnaround time 5 business days, though in the holiday season or during large launches that time may be longer. Please check your confirmation email for more information.
I ship all orders from Santa Fe, NM. Shipping times vary, but generally speaking, you will receive your package within:
US Southwest and West Coast: 1 to 3 days US Midwest: 2 to 4 days US East Coast: 3 to 7 days
Canada and Mexico: 3 to 7 days Elsewhere: 7 to 30 days, depending on customs regulations
On occasion, a package may be lost, or not make it through customs. I cannot be responsible for what happens once the package leaves my hands but if your package goes missing, please contact me and I will do my best to work something out.
During Winter Holiday season, packages can be delayed.
I add delivery confirmation to packages for tracking purposes.
Q. What Forms of Payment Do You Take?
A. PayPal and credit cards through Etsy Direct Checkout
Q. Do You Charge Sales Tax?
A. Yes, I charge 6.625% GRT to New Mexico buyers.
Q. Can I Cancel My Order After I've Placed It?
A. If you have not received a shipping notice, you can cancel your order.
Returns & exchanges
In the case of a breakage in shipping, please contact me with a photo of the damage and I will replace (or refund, if the polish is not available for some reason) the polish and shipping costs.
If you have a problem with the formulation, please let me know. Polish is an interesting medium to work with. Sometimes ingredients do weird things and while I do thoroughly test my ingredients, it's impossible for me to replicate every polish storage situation. I recommend storing nail polish in a cool, dry place out of direct sunlight.
My customs waiting list is very long right now and I'm not taking any additional custom orders right now. I welcome any and all general conversation about nail polish and polish creation.
I will happily discuss wholesale accounts with anyone interested!