After a good initial experience, our second order was printed on plastic rather than cloth, making it completely useless to us. Mike offered to make a new set but after I initiated follow up, he told it would take over a month given Chinese holidays/events, which was far too long a timeline. After agreeing on a refund, it took additional follow-up weeks later to actually receive it. Mike was fairly apologetic and I appreciated his responsive communication. The price and our initial experience was so good that I'm disappointed the second time was such a flop.