Postage is by Royal Mail signed for so I will always have proof of postage. Any item not reaching its destination, please contact me and I will forward you a copy of the proof of postage so you can claim from Royal Mail.
Returns & exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Please contact me if needed before purchase as you need to pay return postage and obtain proof of return. I will refund the cost of the item once I have received the returned goods. I do not accept return of custom orders. Thank you.