*For shipping information, please read our Policies before purchasing. If you would like tracking added to your order, please add the Tracking Listing for the selected countries to your order. Thank you. *
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Shipping & policies
PLEASE READ OUR POLICY AGREEMENT. You (the customer) agrees to our Policies once an order is placed. Due to the nature of our handmade items, no reimbursements, cancellations or refunds are accepted.
For orders within Canada, it can take from 5-15 business days to receive packages from shipment date. For the U.S. it can take from 7-21 business days to receive packages from shipment date. International orders: it can take from 9-21 business days to receive packages from Canada from shipment date. Once your order is shipped, we are not responsible for your package as we have no control over mail postage. You are responsible for international customs. These shipping times are approximate shipping times- meaning most orders are received within this time frame. However, some orders can take up to a full 6 weeks to receive. We take photos of all of our orders before we ship them out to ensure delivery for your comfort.
*** We are based in Canada and ship out with Canada Post. Some international (this includes the US) orders may be delayed due to the holiday rush, customs and border delays, and postal service closures in the US. Should you have any questions regarding your order, please read our entire Policy section. If a question is not answered in our Policy section, please message us with any questions or concerns you may have. Some international orders (the US, France, etc- any place other than Canada) may be experiencing some delays due to the holiday rush, so please be patient with your order and take into consideration that customs, border delays and postal service closures in some states may prolong your order even further. As most of these orders normally take approximately two weeks from shipment date, we have seen some orders take approximately 6 weeks from shipment date (not the date when you placed your order, but the date of when your order was shipped- these are two very different things as our current turn around time is 2-3 weeks for all handmade items) to arrive. In order to avoid these delays in the future, please add tracking to your order to ensure a faster delivery. For more information on tracking, please continue to read below. Thank you for your understanding. ***
Items are shipped *once* a week on the weekend only. Our items are handmade and made to order so the turn around time is currently 2-3 weeks due to the amount of orders coming in. Thank you for your understanding and patience.
Tracking is an option we provide if you choose to add this to your order. However, if you decide not to go with this option, we cannot be held responsible for lost or undelivered mail. We take photos of all our orders before we send them out and have proof of shipments. We cannot re-send out orders if tracking was not added to your order. We apologize for any inconvenience and thank you for your understanding with this matter.
**U.S/ International Orders: Shipping statuses: For those who have received shipment e-mails, please be patient for your order. Packages from Canada to the U.S are apparently taking longer than normal for a couple of reasons- the holiday rush, custom delays and postal service closures in the U.S . Normally this would take approx. a week and a half to ship from Canada to the U.S. from your shipment date, but due to reasons above, we have seen some orders take up to 6 weeks. Thank you for your patience and understanding.**
*IMPORTANT INFORMATION- PLEASE READ:
For shipping information, please read our Policies before purchasing.
TRACKING IS AVAILABLE AT AN ADDITIONAL COST. PLEASE SELECT THE SHIPPING UPGRADE FOR YOUR SELECTED COUNTRY TO ENSURE YOU HAVE ADDED TRACKING TO YOUR ORDER. IF TRACKING IS NOT ADDED TO YOUR ORDER, WE ARE NOT RESPONSIBLE FOR LOST OR UNDELIVERED MAIL AND TheAngelShoppe WILL NOT REPLACE UNTRACKED ORDERS. (TheAngelShoppe only replaces orders with the same value of merchandise if tracking is added to your order). PHOTOS ARE TAKEN OF EVERY SINGLE ORDER BEFORE SHIPPED OUT AND WE CANNOT BE HELD RESPONSIBLE FOR LOST/ UNDELIVERED MAIL*
Due to the nature of these handmade items, once your order is placed, we do not accept cancellations, refunds or reimbursements.
Returns & exchanges
Due to the nature of these handmade items, once your order is placed, we do not accept cancellations, refunds or reimbursements. Once your order is shipped, we are not responsible for lost or stolen mail. Please add the tracking option to your order to ensure your delivery if you have any concerns.
We will answer any questions Monday-Friday. If you message us Friday after 4 pm, we will get back to you on Monday. Thank you for your understanding.