Item will be shipped as soon as possible. I will make sure it reaches you without any damage. If items are damaged during transit, please send me a message right away and we will work together to get it resolved.
Currently, I accept PayPal, all major credit cards (via PayPal), and US checks. Please note that I will start working on your order once the payment is cleared.
Since most of my work is customized and made to order, I will need at least a week to fulfill your request. There will be an extra of 20% of purchase price for urgent orders. Also, expedited shipping may cost more as well.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
Customer satisfaction is my top priority. Most of our work is made to order. In case you are not satisfied with your purchase, I will be more than happy to work with you to fix it and replace the work if necessary. If by all means the issue cannot be fixed, then refunds will be handled on a case-by-case basis. Don't worry, you are in good hands. :)
Our wood carvings are created via laser cutters on a wood composite called MDF. Thickness of the material varies based on the artwork but majority of pieces are within 1/4" - 1/2" thickness.
Any piece larger than 24"x24" needs to be broken into multiple pieces due to machine and shipping constraints. The pieces look seamless once installed on the wall.