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I am currently only accepting Paypal in our Etsy store. My online shop accepts all major credit cards. ✦✦ http://www.ella-joy.com ✦✦
❤ Custom Orders REQUIRE 50% Upfront Deposit. Convo with questions or for Details.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
IMPORTANT// PLEASE READ
We want you to be happy with your purchase! Please contact us within a week of receiving your piece(s).
Returns must be in unworn condition, free of cigarette smoke, perfume, makeup, etc. Please feel free to contact us for more details.
If you have a concern or an issue with quality control about your item please email me PRIOR to leaving feedback and we will work it out. Our goal, above all else, is to make sure you are happy with your piece(s).
RETURN//POLICY ALL custom orders are final sale. They are handmade with Joy and Love just for you!
Custom orders welcome! Please email me at ❤ email@example.com. Custom orders must be paid in full before I can begin work on them.