----> This section is important. Please read carefully before making your purchase.<----
I ship worldwide; shipping costs vary according with the size and weight of the item and the destination; if you don't find your country of destination in the shipping costs of the item please write me and I'll provide to update it.
SHIPPING AND HANDLING
Your order will ship within 1 business day from the date of payment, add the time need to make.
I will mark your items as shipped and notify you once it is mailed. You can check the status of you order by going to "Your Profile" > "Purchases & reviews". If you are in a hurry, for any special reason, please send me an Etsy conversation *BEFORE* placing your order.
I will ship to the address mentioned on the Etsy receipt. Please double-check to verify that the shipping address provided on Etsy is correct. I am not responsible for packages being sent to outdated or incorrect addresses.
I package everything with care but please be aware odds can happen and things get broken even with the best packaging. In such case please contact me right away!
METHOD OF SHIPPING
I ship everything with tracked mail. For express shipping please contact me beforhand.
Delivery time estimations :
- 7/21days of delivery to USA, Canada, Australia, Asian countries, South Africa and eastern Europe. - 3/15 days of delivery to most European countries. - 2/7 days to Italy.
The delivery time is provided for REFERENCE ONLY and it is based on my own experience sending goods all over the world. Packages can sometimes take longer to be delivered, especially during busy holiday seasons. They also can be custom opened, which will add extra time for delivery.
Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Italy.
I accept Etsy direct checkout, that means all major credit cards and payment methods, and Paypal. Please consider I will ship the order only once the payment is complete and money transferred on my account.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
You can return your purchase within 21 days from the receipt of the parcel. Shipping costs will be upon you and I will refund as soon as you notify me of your decision and not later than 14 days from that. You can print and fill in this form http://bit.ly/Cancel_Form send it by email or regular mail (enclosing it with the item you're sending back.)
In case you have a problem with your purchase, please contact me by Etsy conversation ( http://bit.ly/write_to_nives ) or email (email@example.com), and we shall find a fair solution. I want you to be very pleased with your purchase :)
If you have NOT received yet your order in a reasonable time (see "Shipping" infos above before inquiring please), simply contact me via Etsy conversation( http://bit.ly/write_to_nives ) or email (firstname.lastname@example.org), and we'll find a solution. I will resolve the problem within a maximum of ONE month from the date of purchase.
I accept custom orders, just send me a message through Etsy.
I am not available for wholesale orders at the moment.