We aim to dispatch as soon as possible after payment. Postage costs for the UK are for 2nd class Royal Mail service or courier. We also deliver worldwide via Royal Mail standard airmail. Please note: Any additional costs related to customs fees must be paid by the buyer.
If you would like to upgrade postage please email.
We accept paypal, Etsy gift cards and direct payments via debit and credit cards.
Returns & exchanges
You are entitled to a full refund if you return the goods within 14 days of receipt, you also have the right to cancel the order within 14 days. The goods must be returned in the same condition in which they were dispatched- ie unused & unopened. Unfortunately, we are unable to pay returns postage costs.
Please note: we do not accept returns for special orders or earrings for hygiene purposes.
Please message/email if you have any particular requirements; we will do our best to accommodate.
To fulfill your order, we will receive certain information (which you gave Etsy to provide to us), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example), if you contact us directly.
How we use your information:
We will use this information:
1) To fulfill your order
First and foremost, we need to use and process your information to mail you the goods you ordered.
2) To contact you
We may use your contact details to communicate with you about your order, both before and after we send you goods, or for promotional messages about offers you might be interested in. You can opt-out of promotional messages at any time, by contacting us at email@example.com
3) For legal reasons
We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping.
We’ll only keep your personal data as long as is necessary to fulfill these purposes.
Keeping your information private and secure:
We will only share your information for very limited reasons and circumstances, as follows:
1) If you agree
2) With our service providers (including our delivery companies, payment processors).
3) With Etsy
4) For legal reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party)
If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct and delete, your personal information. If you have any questions about these rights please contact us at: firstname.lastname@example.org