We do our best to ship products immediately after order is processed. Processing time is currently 1-3 business days unless it is a custom order or other arrangements have been made. Once your order is placed, you can find your scheduled ship-by date in your 'Purchase' tab on Etsy. If you need rush shipping please contact us before purchasing. Otherwise, please make sure you allow enough time for processing, as well as shipping before your need by date.
US orders: Most packages are sent via USPS First Class Mail with tracking and confirmation unless other arrangements have made. It should take about 2-5 days to arrive. We are not held responsible for delays in delivery due to unexpected weather conditions and lost packages. If you need rush shipping or purchase insurance, please contact us before placing your order. --------------------------------
International orders: All international orders placed with SassyRhine are shipped USPS Priority Mail with tracking. Please allow at least 2 weeks for delivery but usually 6-10 days depending on your country. Also, Buyer is responsible for all import taxes and custom charges. If you need insurance, please contact us before placing your order.
We accept all major credit cards that are processed through Etsy, as well as Paypal. Items must be paid in full before they are made & sent.
Cancellation policy - orders must be canceled within 1 hour of purchase. All changes to an order must be submitted within 1 hour of purchase as well.
Please be sure your shipping address is 100% correct before submitting your order!
Returns & exchanges
Return & Exchange Policy:
Please understand that all sales are final. Each item, and order is custom made to your request. Please read all description, sizes, materials, and colors before finalizing your purchase. There are no returns, and/or exchanges.
It is extremely important to our shop that you read listings carefully and the specific characteristics of the item you are wanting. We are more than happy to help you pick the perfect size, or the perfect style that fits you best.
While we do understand it can be hard to purchase accessories online, we want you to be satisfied with our products! We always stand behind our products. If there is a mistake with your order, please contact us within 3 business days of receiving the package, and send the item back within 5 business days. In the event that return is permitted, a 25% restocking fee is deducted in your refund. All shipping cost is held responsible by the buyer. No shipping cost will be refunded.
Tips and Care Instructions:
Hair Accessories: Add hairspray BEFORE adding hair accessories as hairspray may dull the shine.
Sashes may have fold lines from packaging, please use steamer or household iron (LOW to MEDIUM HEAT only). We recommend ironing LIGHTLY over a thin cloth to prevent damaging ribbons. DO NOT iron directly on rhinestones and pearls.
Custom Orders: Please message me for custom orders, we do our best to accommodate every customer's needs.
Wholesale: Please message me for wholesale orders.