All our shipments are generally dispatched within 48 hours after receipt of payment. If product is not in stock and made to order dispatch time is between 3-5 days. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Any importing taxes, fees, and duties applied to the shipment will be at the purchasers cost.
Order Cancellation To meet our online customers' expectations for quick delivery, orders for in-stock products are processed as quickly as possible and therefore you will need to contact Customer Service to ensure your item has not already been shipped. If your product has shipped you will need to refer to our Refund Policy.
Returns & exchanges
Replacement Units If a product is found to be defective within 30 days of the invoice date, we will provide a warranty replacement unit at no charge. We may request that you return the defective unit for quality assurance testing. To request a warranty replacement, please contact Customer Service.
Return Policy Please check sizes or other requirements carefully when ordering. You can cancel your order within 48 hours after we have received it provided the order has not already shipped. You can return new, unused, unopened items within 30 days. Items should be returned unused in their original packaging with all tags attached. A store credit will be issued minus all processing fees and shipping handling charges. Shipping fees deducted from a store credit include any initial "free shipping fees or the balance of reduced shipping rates" incurred by Oodi Leather. These "free or reduced" shipping fees should be outlined on your receipt. Any store credit will be issued once the product is received at our studio and has been inspected for use and damage. If the item has been used or damaged in any way we reserve the right not to issue the store credit or refund and only ship the product back to you at your expense including an extra handling fee. A store credit or refund will be issued on items returned in unused and new condition for any other reason within 30 days. If you receive a damaged or incorrect item please contact Customer Service. Damaged or incorrect product must be reported within 30 days of the invoice date. Products must be shipped in the original manufacturer's box and include all tags, etc. Store credit, if applicable, will be issued within 7-10 business days of complete receipt of shipment. If your return is not due to our error, we will deduct the shipping costs from your store credit. There are no returns on custom orders or close out products.
Warranty Policy Oodi Leather will repair or replace any item free of charge under the following circumstances: If the item has failed under normal usage or manufactures defects occur. Normal usage is determined by us at the time you contact us or when we receive the item back at our studio. We will not cover any item that has been abused or misused. Normal "wear and tear" is not covered by this warranty. Shipping costs are not covered by this warranty and are your responsibility.