All items are shipped priority USPS and include insurance for the price of your purchase. Expedited shipping is available by request. Other carriers are also available by request.
All items must be inspected within 7 days of receiving to offer any kind of replacement. Insurance is provided on all items for the value paid.
Items will be shipped out within 5-7 days depending on volume and customization required.
Personalized orders are non-refundable. Be sure to check proof prior to finally okay. All other items are returnable within 14 business days minus shipping fees. If ship error a full return will be issued upon return of items.
Custom orders must be paid prior to starting, due to the large amount of customization required. If it's a large order, payment plans can be established but custom order will require deposit of at least 50% of the final cost.
Please let me know if you'd like a payment plan for larger orders we can work something out.
Returns & exchanges
Custom items are non-refundable unless product is defective or image is not what the proof showed. All items with custom work will receive a proof prior to production, once it is approved, the product will be as is.
Damaged items due to shipping will be replaced on a case-by-case basis if insurance is provided. Shop will request refund from Post Office and issue the same item or similar when approved by PO.
I'm happy to create any piece for you in bulk or special for your need. Please contact me and we can begin the creative process. Any items that are created in this process are subject to a design fee to be decided on with the customer.