I use Royal Mail for both domestic and international dispatch. Please message me if you need your supplies in a hurry. All tax and international duties must be paid by the recipient.
Estimated shipping times UK 1-4 days Japan: 2-4 weeks North America: 7-20 business days Europe: 3-10 business days Australia, New Zealand and Oceania: 2-4 weeks Asia Pacific: 2-4 weeks
Customs and import taxes Buyers are responsible for any customs and import taxes that may apply.
Postage times are approximate and do vary, particular to the USA, while most parcels are quite quick on rare occasions things can get held up by a week or 2, please get in touch if you are worried about the whereabouts of your parcel or have any questions.
I accept paypal and direct checkout.
If paying by echeque your order will be posted only when it has cleared, this can take several days.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
If you are not happy with your purchase you are welcome to return it for a full refund (excluding return postage), if your purchase is faulty you can return it for a full refund (including return postage) or exchange. Items must be returned before I can refund them *, I do not offer partial refunds. For hygiene reasons I cannot re-sell returned earrings so these are donated to charity.
* If you have bought a faulty item but do not live in the UK then a good quality photo of the damaged item emailed to me will be fine, please contact me for details.