disappointing. the truck was not packed in any way, just chucked in a box. due to this it was broken when it arrived. from the picture it looks very durable and suitable for children to play with, not the case. within 10 minutes of play, a set of wheels had fallen off. there is also small nails used to pin the struts on the rear - these are not secure and I had concerns that the nails would hurt my nephew. excellent price and quick delivery, but unfortunately not the bargain I thought.
We ship each product in separate packaging. Everything is wrapped to avoid damages, but also to keep weight as low as possible. If you buy more products, than we can deal different packaging to save your shipping costs. We ship all goods by post. If you prefer other method we can deal with it. As everything is handmade according to your wish, than please give us time to prepare - usually this time is shown at product and shouldn't exceed 2,5. We will inform you about preparation time after order. We will let you know when your product start journey to you.
All export costs in our country will be paid by us. Other taxes (import tax in your country, value added tax etc) if applicable is will remain yours.
Price payment is necessary during 2 days after order, to provide best available materials and be sure about your desire. Listed price include all taxes which we have to pay. Taxes in your country are not included. We are able to refund you 100% if you cancel your order in first 2 days. If you cancel your order in 3 till 5 day, than we are able to refund you 50%. After this period product is almost ready and refund is not possible.
Returns & exchanges
We are able to refund you 100% if you cancel your order in first 2 days. If you cancel your order in 3 till 5 day, than we are able to refund you 50%. After this period product is almost ready and refund is not possible. If you receive our product and you find it totally different as showed in pictures and you imagine, than it is possible to send it back to us (in 7 days from receiving) and we will refund you product price. As the product leave us without damages, than any damages and losses are responsibility of shipping company.
We control quality of each product and they are longliving. However life time of products is directly dependent on how you use it - therefore we can not guarantee any particular period. It is not allowed to make identical products to ours, without our permission. For any other questions please contact us.