All packages ship standard shipping via USPS or UPS. We have flat rate shipping, $5 within the United States and $30 elsewhere on all items in our shop. When the item has shipped, we will notify the customer and provide all tracking information. Ready-to-ship items will generally ship within 1-2 days of being paid for. Custom orders will generally ship 3-5 days after being paid for. If there are any other shipping delays, the seller will contact the buyer as soon as possible to provide a more accurate shipping time frame. All listed shipping costs are for standard shipping, any rushed shipping requests will incur additional shipping costs.
We accept PayPal, debit/credit cards, and Etsy gift cards. Payment is expected at the time the order is placed. For custom orders, payment is expected when the order is requested. Items will not ship until full payment has been received.
Returns & exchanges
Please contact us directly immediately upon receipt of your purchase with any concerns. Customer satisfaction is our priority and we will gladly issue exchanges, returns/refunds within 30 days of your purchase if your item arrives damaged or has a defect. If you are otherwise unhappy with your purchase, please contact us immediately to request an exchange or return/refund and provide a detailed description of the issue and any relevant pictures (i.e. of damaged items). We will consider issuing refunds for the item prices, however, shipping costs are non-refundable. As we often purchase items specifically to complete purchased items, orders can be cancelled for a full refund within 24 hours of placing your order; after that time orders may be cancelled on a case-by-case basis.
We reserve the right to use photographs of our finished products, including custom and personalized items, on future listings and other promotional material.