Your files will be available to download once payment is confirmed. Here's how.
I have Direct Checkout enabled.
Payments should be made within three days of purchase. If payment is not received within this time the order will be cancelled.
If you wish to cancel an order, please contact me within 48 hours of purchase.
Returns & exchanges
- Digital items are non-refundable.
- If an error is discovered in a purchased pattern, the replacement PDF file will be available free of charge through your Purchases list.
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- If you are not satisfied with THE FIT OF THE PRODUCT you receive you may contact me to discuss a resolution.
- EXCHANGES - If you are unsatisfied with the fit of the product you receive and a replacement product in an alternate size can be made available postage of the new item will be free of charge. Be advised: YOU are responsible for return postage on all items UNLESS I have sent you an item you did not order.
- REFUNDS - If no resolution can be found the item is returnable within 7 days of delivery(at own cost) and the ITEM PRICE will be refunded (excluding shipping costs).
CUSTOM ORDERS: - Alternate colour custom orders with no redesign have an added $5 USD fee. - For custom orders which require a redesign there is an added $10 USD design fee.
ALSO: Expect at least a 5 day delay for all custom orders.
Message or e-mail (firstname.lastname@example.org) with any questions or to inquire about a custom order.