Orders are shipped to your Etsy address, so please make sure it is up to date.
I use the USPS and ship Monday - Friday
We accept paypal and direct check-out
Returns & exchanges
I gladly accept cancellations
Request a cancellation within: 12 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Additional return information
All items in my store are custom made just for you, so, I do not accept returns or give refunds. I give VERY detailed descriptions of my items and ask that you read what you are buying carefully...to the measurements, color and what it's made with.
I take pride in my work and the quality of the items I have listed in Homestead 1863. I ask you to please read the description of the items I have listed to make sure the measurements, color and material is what you are looking for before purchase. If you have any questions in regards to a listing please send me a message.
Custom orders are final, but please contact me with in 3 days after your purchase shows delivered if you have a problem so I can try to remedy it. Please provide pictures of item with your concerns. If orders are damaged during transit I require a picture of shipping package and item purchased so I can proceed with a claim with the delivery company.
I am happy to accept custom orders. As soon as I have your information on your request, I will provide you with a price quote and estimated date the product will be shipped prior to getting started on the piece.
I ask that all custom requests be sent in a message here on Etsy and not on the note line to sellers after a purchase is made.
The estimated ship date is what it states, an estimate. With handmade items and a small shop, unforeseen circumstances can arise and I do ask for your flexibility in these times.
Orders are shipped to your Etsy address, so please make sure it is up to date
In some countries, buyers are subject to customs taxes and duties on items shipped from international locations. I am in no way responsible for these taxes and duties, and they shall be the responsibility of the buyer.
You can also find me over at Empty Nest Cottage https://www.etsy.com/shop/emptynestcottage?ref=l2-shop-info-name