We ship all of our products by first class mail within USA for $2.99, Canada and any other countries $13.95 for first class mail international shipping regardless of weight and quantity. Shipping confirmation will be emailed to the customer .
All VAT, duties, taxes and customs clearing charges are responsibility of the customer. House Of Gems Inc. does not take responsibility for such charges. If package was not accepted by customer returned and shipping charges will be charged to the customer if such charges have to be paid by House Of Gems Inc.
All packages send to other countries required at least 30 days from the date of shipping to reach destination by first class mail. House of gems do not take responsibility if package was held by customs or postal service, in such cases customer is responsible for the release of package.
We will ask US postal service to trace any package shipped to overseas delayed beyond 30 days and will take 14 days to get the response from US postal service.
We may refuse to ship to certain countries where high percentage of packages were lost or having difficulty with postal service and customs including some European countries such as Germany.
We will not ship by First class mail to some countries which do not track first class packages only express mail shipping used for such places. We will send an email to customer with shipping price difference, upon receiving the payment package will be shipped.
You can ask for shipping upgrade by priority mail or express postal service.
For Domestic (Including Puerto Rico) Priority mail $7.94 and express mail $19.95 extra regardless weight and quantity
All Other International destinations : Priority mail And Express Mail Charged Extra Flat Rate Based On Current Postal Rates regardless of weight and quantity.
We accept all major credit cards, Etsy gift cards and PayPal. We will charge if any sales tax applies to your purchase.
Returns & exchanges
Shop with confidence: For any reason if you do not like the product simply return in original condition within 30 days from shipping day we will gladly refund full amount for that product. We want you to be happy with our product and services no questions asked, no explanation or authorization required. Simply send it back to us for refund. Customer must be responsible for shipping charges.