Before purchasing, make sure you read through our shop's policy. If you have any questions or want a custom order (different size, color), feel free to contact us on the Etsy convo or our email at thegenuinebeadshop [!at] gmail.com
Items will be shipped within 1-3 days. • Domestic Orders will take approx. 3-5 business days for delivery. • International Orders will take approx. 1-3 weeks for delivery.
International buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Please remember to consider this part of your cost when you place your order.
We accept Paypal, credit card, and debit card.
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with payment please do not hesitate to contact us and we will assist you in anyway we can.
All NY residents will be charged with 8.875% sales tax.
Returns & exchanges
Returns If you are not completely satisfied with your purchase(s), you may return your order within 10 days of confirmed delivery. Buyers are responsible for return shipping costs unless the item purchased is our fault (ex. wrong item).
If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be issued as soon as we receive the merchandise back.
Lost Packages: United States - We will replace your items (if possible) or give you a full refund if your package happen to be lost.
International - If you did not receive your package 20-30 days since it was shipped, please contact us as soon as possible. We will do our best to resolve the problem quickly.
We will NOT include a paper receipt in your order unless it's: • international • greater than $50
You can leave a message during checkout if you want us to include a paper receipt.
If you have any questions about any of the items or policies contact us by sending an Etsy conversation or by email to thegenuinebeadshop [!at] gmail.com
We love positive feedback and if there are any problems, send us a convo to solve it together!