I endeavour to dispatch all orders within 2-3 working days (most orders are dispatched Next Working Day). If there will be a delay I will contact you with a revised delivery date.
All items for delivery in the UK are sent by Royal Mail 1st Class. If the order is worth more than £50 it will be sent via Special Delivery to cover the insurance should the order be lost.
Most orders for international shipping will be sent by International Standard Small Parcel service unless advised otherwise. If you would like a fully tracked service please contact me before placing your order. Taxes and import duties payable overseas are your responsibility.
Your order will be carefully wrapped and sent to you in a waterproof or padded mailing bag.
In accordance with UK Consumer Contracts Regulations - you have 14 days to change your mind about your purchase and arrange with me to return it. Return postage will be at your expense.
Payment can be made via your Paypal account or with any credit or debit card. The checkout is powered by Paypal so you can be sure it is secure! I never see any of the details you enter at checkout except your name and address and the items you have purchased.
Please make payment within 3 days of placing your order. If this isn't possible please contact me so that we can work this out.
Returns & exchanges
If you are not happy with your Crabtree Lane product for any reason, you can return it to me within 14 working days following the day you receive it, in it's original condition, and I will refund you the full cost within 30 days.
Postage payable for returning the order is your responsibility.
However, if the order is being returned due to a fault then all postage costs will be reimbursed upon receipt and inspection of the returned item plus proof of your postage costs.