SHIPPING ADDRESS Items will always be to your Etsy address. If you would like your order to be shipped to a different address instead, please provide the correct address when placing your order.
POSTAL SALES ONLY : No personal collection
POSTAGE & PACKAGING CHARGES Our UK Postage & Packaging charges are (UNLESS OTHERWISE STATED DUE TO DEPTH OR WEIGHT OF ITEM)
Second Class - £0.99 ADDITIONAL ITEMS - 10p Overseas Europe - £3.00 ADDITIONAL ITEMS - 10p Overseas Australia / Canada - £3.50 ADDITIONAL ITEMS - 20p Overseas USA - £8.80 ADDITIONAL ITEMS - 20p (tracked)
Franked postage printed shows only basic Royal Mail charges, but our costs need to include franking machine charges, packaging material costs & packaging time etc.
DISPATCH TIMES : Wherever possible all items will be dispatched within 1 working day (unless the item is being made to order) or unless otherwise stated within the listing. Customers will be notified should any delay occur.
UK DELIVERY TIMES : Royal Mail are responsible for the delivery of your item. Royal Mail quote 4 to 6 working days (not including weekends or bank holidays) for delivery of all second class postage. First class delivery is between 1 - 3 working days. If your items do not arrive within these specified times (depending on the postal option chosen), please in the first instance contact your Royal Mail Delivery Office to see if your item is awaiting collection.
INTERNATIONAL DELIVERY TIMES : Royal Mail are responsible for the delivery of your item. Royal Mail quotes from 5 to 14 working days (not including weekends or bank holidays) for delivery of all non UK items - the length of time taken will be dependant on the delivery location.
Non Receipt Of Items : In all reported cases of non receipt, a complaint will be lodged with Royal Mail. This will mean enquiries will be made at the local delivery office and with the Post Office counter staff who took receipt of the item. I will provide Proof of posting for all overseas items.
We accept payment via PAYPAL only. Please Note that even if you don't have a PAYPAL account, you can still use your credit card to pay through PAYPAL.
COMBINED POSTAGE CHARGES Per additional item - UK - 10p Overseas - 20p ** TO OBTAIN POSTAGE DISCOUNTS ITEMS MUST BE PAID FOR IN A SINGLE TRANSACTION ** If you are unsure about the postage please await an invoice before paying so that we can ensure that you are not overcharged.
Returns & exchanges
Returns request must be made with 14 days. If the buyer is returning an item which is as described and is not faulty - returns postage will be paid by the buyer - However if the product is faulty , the seller will refund the postage cost.