We aim to post your crystals out to you within 2 working days of receipt of your payment.
All UK orders are posted 1st class post.
All international orders are posted by Standard Air Mail.
If an item is lost in the postal system once we have posted it we cannot be held responsible. We keep proof of postage for every order we send out and once we pass your package to the Postal service it is out of our control. Unfortunately occasionally items do get delayed in the postal system which is beyond our control so your patience would be greatly appreciated. Our postal service states that a parcel is not considered lost unless at least 20 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date which is 5 days to Europe and 7 Days to the rest of the World.
If you require additional insurance for your order please let us know before ordering to enable us to arrange this for you. The cost for Tracked postage is £1.20 to the UK and £6.00 to anywhere outside of the UK.
If you are wishing to purchase more than one item from us then please contact us first as we can usually combine your items into one package which may reduce the postage costs.
We are not responsible for any taxes or customs charges which your country enforces.
Natural Crystal Magic only accept Payments made through PayPal. PayPal is the most secure method of on-line payment as no personal bank details ever need to be seen by us. If you do not own a PayPal account you may still complete your payment using PayPal and you do not need to register or create a PayPal account.
Once you have placed your items in your basket go to checkout and use PayPal as follows... Click the link labelled "Don't have a PayPal account?" and you will be directed to a secure online payment form that you can fill in to make a payment.
If an item is not paid for within 3 days of the order being placed and you do not contact us we reserve the right to cancel the order and re-list the items
By purchasing from our store you agree to all our policies, please read these before making your purchase.
Returns & exchanges
Our aim is for love at first sight when you meet your new crystal but if for whatever reason you do not bond with your crystal then please contact us to arrange the return of the item and we will refund you once we receive the item back in undamaged condition. If your item for some reason arrives damaged through the post then please contact us as soon as possible for us to arrange a return of the item for a full refund.
If you find something in our shop but cannot afford to purchase it at the moment then please write to us and we will put it to one side for you for a mutually agreed duration.
We reserve the right to cancel any sale. In the event of this rare occurrence we will notify the buyer with the reason for the cancellation as soon as possible.