Once your order is placed and I have received the payment it will be shipped within two full business days. Please note that domestic orders will arrive between three - six business days and international between ten and thirty days of placing your order.
All items are shipped via Canada Post Expedited Shipping (with tracking number if you are located in Canada or the US). If you would like to ship via express shipping please let me know.
To ensure your package arrives at the correct address, please be sure to check that the shipping address you provide is accurate, up to date and if different from your billing address please be sure to specify when placing your order.
Unfortunately, I cannot be held responsible for lost or damaged parcels in the care of the postal service. Thank you for your understanding.
Please make sure to pay at your earliest possible convenience. I reserve the right to cancel, or delay your order if you do not provide payment within three days.
Please contact me if you have have any problem with your payment. I am more than happy to help.
Returns & exchanges
If you want to return your purchase please contact me within seven days of delivery. I will be happy to issue a refund or offer an exchange as long as your order is returned to me in the condition it was sent, unfortunately shipping costs will not be refunded, and you will need to pay to ship it back to me. Thank you for the understanding.
All images in this shop are the exclusive property of Olivia Wang. Using them in any way without my permission is against copyright law.