Each skein is uniquely hand dyed, and one of a kind. The yarn has been rinsed but, it's recommend that any item made from this hand dyed yarn be washed separately the first time. We also recommend using a 1/4 cup of vinegar in your water bath, or a color catching sheet and only unscented soaks to maintain the color and quality of the product.
Pease keep in mind that computer monitors may vary, so colors may vary slightly and each skein will be unique and different.
Wash in cool water with like colors. Lay flat to dry.
US Shipping: Shipped using USPS First Class with Insurance and Delivery Confirmation.
International Shipping: Shipped using USPS First Class International. International shipping can take up to 2-4 weeks for delivery. One Hook is not responsible for any customs charges that may be incurred.
The cost of shipping for each item includes what we pay to USPS, and also the materials used to send the item.
If the item you purchased is a gift and you would like it mailed to the recipient, please include their address and whatever note you would like included, when checking out and we will make sure the receipt does not include pricing.
I currently accept only PayPal. You can use a credit or debit card through PayPal. PayPal also has a guest checkout, so you don't need to sign up for an account if you don't wish to.
All Maryland residents are required to pay sales tax.
Returns & exchanges
If for any reason you are not happy with your purchase, please send us a message within 7 business days of receiving your item(s) and let us know so we can come up with a solution, that will make everyone happy.
If a refund is requested please note: 1) Only the price of the item will be refunded, not the shipping costs, and you are responsible for the return shipping costs. 2) The item must be exactly as it was, including interior shipping (outer box not needed) before we will except it. 3) Skeins that no longer have their packaging and/or have been wound into a ball will not be eligible for returns. 4) Refunds will not be sent until the item(s) have been returned to One Hook and inspected.
Custom Orders: For a custom order we must have full payment in advance. There will be a listing on our shop for your custom item that will allow you to checkout before we begin production of your item. An estimated shipping timeline will be given with the custom listing.