Please note that depending on the type of item, production times can vary widely. As an example, certain lavalieres can be produced in 2-3 business days, while necklaces and bracelets can take up to 2-3 calendar weeks. If you have questions or are up against a tight deadline, please call BEFORE you place your order regarding exact time lines.
Even items that are not personalized, may need to be ordered, so call first if you are needing something right away. (A good rule of thumb is if it has a production time option, it can be produced in that time frame, if it does not have that option, you may want to call to verify how long it will get to ship the items you are interested in.)
We gladly accept American Express, Visa, Mastercard, Discover, Paypal and personal check or money order.
Returns & exchanges
Since we custom make most of our merchandise to order returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made. In those cases a corrected replacement is sent to you.
You must notify us (in writing or via phone) within 7 days of merchandise receipt and a Return Authorization (RA) must be given. (This is a standard in the industry) - We also must receive the merchandise back within 10 working days from your receipt of the product.
In the rare case that a return is accepted (non-customized merchandise only) there will be a 25% processing/re-stocking fee charged for doing so.