To minimize shipping cost items are sent by Canada post via the cheapest available method. This usually implies no tracking ability and no proof of delivery.
If you require a faster or more secure method of shipping, please e mail so I can present you with some options and pricing.
We accept most credit and debit cards and Etsy gift cards. We will add HST or GST to all sales to Canadian customers. Any duties or taxes payable for shipments outside of Canada will be the responsibility of the purchaser.
Returns & exchanges
Product returns or adjustments
We endeavour to describe our products fully and accurately so the product(s) you receive meet or exceed your expectations.
We also inspect our products prior to shipment and pack the shipment to minimize shipping damage.
However we know that there can be unforeseen circumstances that affect your satisfaction with the product(s) you received.
We will look for the best way to resolve your product in a fair and equable manner
However, in business, companies must have a written return policy in place to protect themselves and you, the consumer.
1. No returns will be accepted without prior authorization from Knit and Hook Supplies. Please contact info@knitandhooksupplies 2. All request for authorization or adjustment must be made with 10 days of receipt of shipment or within 15 days of shipping date, whichever comes first. 3. Customer must pay shipping cost on all returns ( unless otherwise agreed upon) and accept responsibility for the safe return to Knit and Hook Supplies. 4. Where applicable, the choice of issuing a refund or replacement is solely up to the discretion of Knit and Hook Supplies.
We will do our best to satisfy you. Happy customers are our best form of advertising!
Limited wholesale opportunities are available. Please e mail.