Custom Engraved Pewter Heart Charm Closure for use with Your Heirloom Wedding Hourglass - Easily Turn on and off to fill your Hourglass at Your Wedding! Upgrade one or both of the standard charm closures that comes on your Hourglass to an engraved heart. Hourglass must also be purchased. This item must be ordered and shipped with an hourglass order, does not ship separately. Please add a note on the order with requested engraving - up to 2 lines, 15 characters per line. Please specify font style - Century, Rockwell, or Script.
All orders are shipped via USPS mail (2-4 days within the US, 6-15 days outside the US) unless other arrangements are made in advance. Please note that if you are shipping outside of the US, some foreign countries such as the UK charge import taxes on merchandise purchased from the US. Please be aware that you will be responsible for any additional charges incurred. Please notify me within one week of placing your order with any requests for changes that need to be made to an order or any requests for item cancellations. I will do our best to accommodate any changes, but once an item is in production, changes and cancellations cannot be made. No changes or cancellation are allowed on Rush orders.
I accept Direct Etsy Payments, Etsy Gift cards, Apple pay, Android pay, Paypal, Credit Card or Echeck thru Paypal, Venmo Payment accepted thru PayPal, and Domestic Check or Money Order by mail. ***NEW - Is your deadline more than 3 months away? Layaway options now available. Send me a list of items you would like to order and the date needed.***
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Additional return information
Each hourglass is custom handmade per order, so refunds or exchanges are not issued unless there is a defect in workmanship or damage occurs in shipping. Please notify me within one hour of placing your order with any requests for changes that need to be made to an order or any requests for item cancellations. I will do my best to accommodate any changes, but once an item is in production, changes and cancellations cannot be made. No changes or cancellation are allowed on Rush orders.
Each hourglass is handmade and normal production time is 2-10 weeks prior to shipping depending on hourglass design ordered, customization, engraving, etc. If you need it sooner, please let me know and I will let you know if I can make your deadline! All orders placed before December 1 can be ready and delivered before Christmas - please be sure to add a note on your order if you need it before Christmas! Standard closures may be substituted to meet a deadline. Each Standard Wedding and Special Occasion Hourglasses stand approximately 9 and 5/8 inches tall and the bases are 6 inches in diameter. These models can be opened and closed for filling from either side of the hourglass with 2 charm closures that seal the hourglasses. One or both of these can be upgraded to any of the custom charm closures found in the Custom Charm Closure section. Just order the ones you prefer and they come in place of the standard ones. If you would only like to upgrade one on a model that comes standard with 2 different designs, please specify which one you would like to replace and which one you would like to keep. The Natural Wedding model hourglass has only 1 charm closures and only opens on one end. Every Heirloom Hourglass comes with a Collection Kit which includes: a small carry bag, 2 paper sand collections / pouring cups, a strainer, 2 sand collection bags, a paper funnel, a certified authentic numbered personalization book, and a complete set of easy to use instructions. This kit is perfect for gathering your sands or soils and filling your Heirloom Hourglass. There are also ceremony kits with glass items available if you are planning on using the hourglass in a ceremony. Hourglasses from our Wedding & Special Occasion Collection hold 8-12 ounces. The runtime for each Standard Heirloom Hourglass is completely unique to you, and this is one of the best things about Heirloom Hourglass – just like our customers and your unique “Once In A Lifetime” moments, no two are exactly alike. You can fill your Heirloom Hourglass with sands from nearly any location in the world – sand you get yourself or purchase from us. Things like the size and shape of the sand grains, the moisture content, and the amount you put in your Heirloom Hourglass will all affect the runtime. I recommend filling the hourglass with 8-12 ounces of sand for the best appearance. The purpose of the fillable models is to store and display sands that have a special meaning to the user, more so than it is to tell time. Standard Heirloom Hourglass models are not designed to run for an hour, but to hold sands of special meaning, such as sands from Your Wedding Day. Hourglass closures may be substituted in the event that the closure ordered is not available. Please feel free to contact me with any questions you may have prior to placing your order! Please allow 1-4 business days for responses - most of my time is spent in the workshop. ***NEW - Is your deadline more than 3 months away? Layaway options now available. Send me a list of items you would like to order and the date needed.*** Venmo Payment accepted thru PayPal.