Shipping within Germany and Europe doesn´t include insurance or tracking number, except stated otherwise. If the price of your order exceed 50€ it will be shipped with registration or tracking number.
INTERNATIONAL shipping does NOT include registration, as tracking is NOT available in most countries! If you wish your order to be sent with registration and tracking number, please send me a message before your purchase.
Your order will be shipped within 3-5 days after full payment is received.
All items are safely packed in professional, waterproof sleeves and bend proof envelopes or cardboard boxes.
I do accept PayPal and bank transfer. Please pay within 14 days from your purchase, otherwise I reserve the right to cancel your order.
If you have any trouble paying with PayPal, please contact me.
As a small business, I do not charge VAT (§19 German UStG)
If you need an official bill, please let me know.
Returns & exchanges
As all my items are handmade, slight variations to the image on your screen are natural and due to the handmade process, therefore no reason for returns. If you are not happy with your ordered product, please let me know and I'll try my best to fix the problem. I´m sure we can find a good solution then.
I do not guarantee for safe shipping and/or take responsibility for damage or loss through the mail system.
If you are not satisfied with the products you have ordered, you are free to return them within 30 days. For returning orders from other countries than Germany, shipping costs are on your behalf, also for orders below 40€ within Germany. For returning orders over 40€ shipping is paid by me.
Your money will be returned via Paypal once I have received the products in their orginal packing and in perfect condition.
I design all of my products myself and are open to any questions. If you need something special, please feel free to ask.
If you are planning to use any of my stamps professional or for your business, please contact me.