All orders will be shipped via United States Postal Service. This method allows for Saturday delivery. Kandy Koncepts, Inc. will not be held responsible for postal delays. Because this product is handmade, we appreciate orders placed at least two weeks before your event, to allow for ample production and shipping time. Please contact my shop if you need a "rush" order, prior to placing your order. If we need to fill your order before other customers, you will be charged a $4.00 "rush" fee per item ordered. All items are packaged with the utmost care, and we use only top-quality packaging supplies. Extreme care is taken to assure you receive your order intact and undamaged. Once the order has left our hands, of course, we have no more control over that item, and cannot be held responsible for damage incurred during the shipping process.
We currently accept paypal , Etsy gift certificates and most major credit cards.
Returns & exchanges
We cannot be responsible for orders once they are shipped. Due to the nature of the product, extremely high temps will melt fondant. Please take note of excessive heat advisories, etc, when ordering.
Allergy info: Even if the product you order does not contain nuts, it is made in a facility where nuts are present. The fondant we use is gluten, nut and dairy free. Custom orders: When requesting a custom order, I will make a special listing just for you. I will leave your custom listing posted for 7days after the date of your request. If not ordered within that time, the listing will be deactivated.