Most items are shipped within days of cleared payment but if you need the item faster please contact me. I can usually accommodate the customer.
I ship anywhere in the world. Customs and local taxes fees are the responsibility of the buyer..
For large international purchases please contact me prior to purchase for the international shipping fee and times. For North America its usually 10 days from the shipment date to arrival, and even longer in busy times.
UK & European parcels are generally sent 1st or 2nd class post, and bigger items are sent signed for.
For shipping, I care about the environment so whenever possible I like to re-use boxes, and packaging. Since I re-use boxes for shipping, the outer box of your shipment may not be very pretty, but in no way will this reflect on your product inside.
I would love it if you could reuse the packaging you recieve too.
If you would like your item gift wrapped please let me know when placing your order and this can be done at no additional cost to yourself.
I use PAYPAL, but if you would like to use an alternative payment option please contact me prior to placing the order. It is not necessary to registe a credit/debit card with PAYPAL in order to pay this way.
Please pay at time of order, if there will be a delay please contact me to let me know and we can work something out.
Returns & exchanges
Returns must be made within 7 days of receipt. The item must be returned unused and return shipping costs are paid by the buyer. Once I have received the returned item in its original condition, I will issue a refund or exchange it for another item of equal value. All refunds will be returned in the same method as payment was given.
If an insured item is damaged in shipping, please contact me to make arrangements for refund or exchange.
Positive feedback is very important to me. If you are considering leaving less than positive feedback, please contact me with your concerns about your purchased item and / or transaction, so I can resolve the issue for you as quickly as possible.
If you're interested in a wholesale order for a boutique or shop please contact me.
I also do many custom and bespoke orders if you have something in mind please contact me for a design quote.