I send all my items through the United States Postal Service First Class and can add any insurance, tracking etc. at your request for additional fees at USPS cost. Zombie Romance is NOT responsible for items lost in the mail, so if you aren't a risk taker, it would be a good idea to insure. Items over $20.00 will be automatically insured through the USPS.
All items are shipped with in a week of receipt of payment (Generally with in 3 days, but it can take up to a week when I have a convention coming up, or just got back from one. Your patience is appreciated!). Your shipping date will be left as your feedback entry. Most shipments are made on the Friday or Saturday after your purchase. If you need your item to be shipped promptly, please 'conversation' me your request and I will do my best. Items may take up to two weeks to arrive.
Payment must be made promptly after purchasing. Items not paid for within one week of purchase will be re-listed and sale will be void. However, I will send you ample notification prior.
I do collect sales tax for orders made in Massachusetts as that is where I reside. Those purchasing from other states must pay tax to their state on their own.
If you decide to cancel your order, please do so immediately after order. If your order is already shipped, you unfortunately will have to wait for your refund until I receive your refused order back in the mail. This process can take a month or more. Once received in unopened condition, I will refund your order amount less the shipping.
Returns & exchanges
If you are unsatisfied by your order at all, PLEASE contact me first. I am a very pleasant and understanding individual and am open to feedback on my items. I will do my best to rectify any issues and maintain your satisfaction with Zombie Romance. If you have buyers remorse and want to return an item, please return it in the condition received for a full refund - items not damaged in shipment, but still damaged as not subject for refund.
If your order does not arrive with in two weeks of shipment (shipment date is left in your feedback), please contact me immediately.
Send in your self portraits rocking ZR gear to me by e-mail (kristilyn.stevenson((AT))gmail.com) and I will post them in the item listing and on my blog!
I am a smoke free, cat loving crafter.
ALL ITEMS on this website retain their copyright to Zombie Romance even after being purchased and cannot be reproduced with out permission.