All of my creations are sent out 1st class recorded delivery. They will require a signature from you upon delivery.
I take Paypal payments as well as credit cards and Etsy gift cards. You can open a free account at www.paypal.com
Returns & exchanges
Digital files and tutorials: Because of the nature of digital information, no refunds are available once the file has been downloaded.
For jewellery items, For non custom made items I will accept a return with full refund on the item only (not shipping.) The item must be returned within 14 days of you receiving it, as per the 'Consumer Contracts Regulations.' The item must be in the exact condition it was in when received and must not have been worn, altered or damaged in any way. You as the customer are responsible for paying for the return shipping which will have to include tracking. IMPORTANT NOTE!! If you do not ship the item back, with tracking, I will not guarantee a refund.
Custom orders are non returnable unless faulty
The item must not be altered, damaged or out of it's original condition (meaning it must be unused). A refund will be issued once I have the item back and i am satisfied the item has not been worn etc.
Thank you and please email or contact me for more information or if you have questions
I really wish i had some control over charges made by customs but unfortunately i do not. If you are worried about extra charges from customs, please contact me and i will happily advise you.