Your files will be available to download once payment is confirmed. Here's how.
Please see Etsy's payment guidelines.
Returns & exchanges
Physical Art Pieces: Because the commission process of physical art pieces is very clear and requires multiple approvals from the client, no refunds will be granted. In the very rare instance, the item is damaged during shipment (requiring photographic proof) it will be taken up with the parcel service and a new art piece will be completed and reshipped.
Digital Art Pieces: No refunds will be granted once files have been downloaded.