I ship most orders via USPS First Class. All orders shipped from my shop ships in a bubble mailer, unless it ships Priority or Express Mail, then the package will include padding.
Insurance in the amount of up to $50 is included on all priority orders. If you specifically would like your order shipped via USPS Priority Mail or Express Mail please convo me to make arrangements to do so. If you wish to purchase insurance or additional insurance for your order please send me a convo.
~Every U.S. order comes with tracking and a confirmation number~
First Class international Tracking with a tracking number is now available (as of 1-1-2014) and included in your shipping to the following countries: Australia Belgium Brazil Canada Croatia Denmark France Germany Great Britain Ireland Israel Netherlands New Zealand Spain Sweden Switzerland.
If you wish to purchase insurance for your order please send me a convo. I care about your package getting to you. Once in a great while USPS misplaces a package. Please let me know if you haven't received your package within a reasonable length of time. Unfortunately there isn't much to be done unless and until your package is more than 4 weeks late for a US order. At that point a claim can be filed. Out of the few packages that I've sent, that the USPS lost, all seem to show up eventually.
International orders take 1-8 weeks for Delivery. Note that I am not responsible for any charges that your country makes for customs, etc. and do not know what those charges may be. You should be aware of such charges before you place your order.
If you are an International customer and would like to place an order on my web site and want to know in advance what your shipping charges will be you can email or convo the items on your order to me so that I can pull and weigh the order and then put the order up as a reserve listing with accurate shipping charges. Otherwise I will refund excess shipping charges to you.
Orders ship in two to three business days unless I'm out of town. I will make announcements when that happens. Any extra charges for additional insurance, etc. are the responsibility of the buyer.
Shipping fees do not include insurance if shipped USPS First Class. Insurance is optional and an additional charge, but highly recommended as I am not responsible for loss or damage after shipment. I am ready to discuss alternate methods of shipping. Please contact me if you wish to do so. Buyers will be responsible if shipping charges are higher than what I am charging should special arrangements be made.
I welcome all suggestions and comments.
~PAYMENT METHOD~ I accept PayPal payments, Etsy Gift Cards and Direct Checkout using your own credit card.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Additional return information
~RETURNS~ Yes, returns are accepted for refund unless the item you wish to return was purchased on clearance. Clearance items are not refundable. Please contact me within 10 days from receipt of your merchandise. All returns must be shipped to me within 30 days of receipt. Returned item must be in the original condition, in original packaging, and include either a copy of the packing slip or invoice or your Etsy user ID. If these guidelines are followed, a prompt refund of the purchase price will be issued. Purchase price does not include shipping charges paid. Shipping charges will not be refunded.
Note that I am not responsible for any charges that your country makes for customs, etc. and do not know what those charges may be. You should be aware of such charges before you place your order.
Please contact me for an address to ship your return to. Thank you.
~PROBLEM WITH YOUR ORDER?~ If you have any concerns regarding your order,Please contact me before leaving feedback. If you are unhappy with your purchase or a mistake has been made, I will do my best to correct it. The key to resolving a problem is good communication.
~FEEDBACK~ If you have any concerns regarding your order or a mistake has been made, PLEASE CONTACT ME. A lot of time and effort goes into making the photos and descriptions in my shop as accurate as possible. PLEASE respect this and give me a chance to correct any problems before leaving neutral or negative feedback. To err is human.