Shipping: we aim to either post (via Royal Mail) or by courier within 1-3 business days, it may take longer for delivery. If you require delivery sooner please let us know so that we can make arrangements for custom orders, please allow up to 2 weeks for shipment.
Items are created on a first come first served basis. Please specify if you need your order ASAP, I'll do my best to get your order first.
Where I can I custom make the packaging using up cycled materials. Every order is packaged carefully.
After shipping: after shipping I cannot be responsible if your package is lost, stolen or undeliverable. I will help you to locate your package by providing all relevant shipping information, but cannot reship or refund your order.
Please call your local post office / courier / local customs office.
Payment can be made by debit / credit card using PayPal, within 7 days of purchase.
Custom orders require a non-refundable deposit before the commencement of work.
Custom listings are guaranteed for 24 hours, after that if payment is not received they will revert back to being available to all
Returns & exchanges
I am happy to refund (minus the shipping cost) / exchange on regular items placed on Etsy that are no longer required by the customer, however they must be returned in perfect condition within 14 working days.
50% deposit is required for all custom orders before work commences. If for any reason you are happy with the final product the deposit is non-refundable.