All of my items are shipped via USPS First Class mail, usually in a envelope with substantial padding. Once I send them, it usually takes about 2-5 days. When I print your shipping label, you will receive a shipping confirmation with tracking number. If you are in a time crunch, please message me first to make sure that I can get your order to you in time. I do offer Priority USPS shipping at checkout for an additional fee.
*International orders please note - I send all international orders first class international mail. Due to customs, it can take up to several weeks to receive your order. I have no control over this. The tracking number you receive when I ship your item will assist you in tracking your package.
If a package is returned to me due to the fact that it is undeliverable to your address or because of another postal issue, you will need to purchase a new label to have it resent. Please contact me if this occurs and I will send you the listing to have it resent.
I accept all forms of payment offered on Etsy. Paypal and all credit card sales can be transacted through the online terminal. If you have any concerns about this, please contact me. No custom orders will be started until you have paid in full. Please note, if I have posted you a "reserved listing", that is not considered a paid order.
Returns & exchanges
I want you to be completely satisfied and thrilled with your handmade item. If for any reason you are not, I will be happy to make things right for you. Please contact me if there is a problem. Please understand if you are requesting a refund, shipping charges will not be refunded and a 20% restocking fee may also be incurred. No custom items are returnable.
Everything in my store is personally handmade by me. There is a huge amount of time that goes into my products from start to finish and several steps that have some wait time in between. Most of the listings seen on my website are inventory I have ready to ship out. This means you will get it fast, usually within 48 hours plus ship time. Of course, anything custom takes a little longer, but if you are in a rush, please feel free to let me know and I'll see what I can do. Customer service is very important to me!